Return and Refund Policy
Return and Refund Policy
At LYLU-MINDSET™, your satisfaction matters to us! If you’re not completely happy with your purchase, we’re here to help with clear and simple return and refund guidelines. Please read the details below.
Returns
We accept returns under the following conditions:
Eligibility:
Items must be in their original, unused, and unworn condition.
Returns must be initiated within 30 days of receiving your order.
Ineligible Items:
Digital Products: eBooks, online courses, and other digital downloads are non-refundable and cannot be exchanged.
Personalized or Custom-Made Products: These cannot be returned unless they arrive defective or damaged.
Select Physical Products: Candles and notebooks are non-returnable.
Process:
Contact us at [Insert Email Address] to request a return. Please include your order number and the reason for your return.
If your return is approved, we’ll provide you with a return shipping label to print. Simply attach the label to your package and drop it off at the designated shipping provider.
Note: Customers are responsible for the cost of return shipping, except in cases where items are defective or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:
Refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.
Exchanges
If you ordered the wrong size or want to exchange an item:
Contact us within 30 days of receiving your order at support@atlylu-mindset.com.
The item must be in its original, unused condition.
Customers are responsible for return shipping costs, and we’ll provide a printable return label. Once the original item is received, we will cover the shipping cost for the replacement item.
Note: Digital products, such as eBooks and courses, are not eligible for exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@atlylu-mindset.com within 14 days of receipt. We’ll provide a return shipping label and arrange for a replacement or refund at no additional cost to you.
Contact Us
For questions or assistance with returns and refunds, please reach out to us at:
Email: support@atlylu-mindset.com
Thank you for choosing LYLU-MINDSET™. We’re committed to making your shopping experience smooth and enjoyable.